A call center headphone is a specialized headset designed to facilitate clear, comfortable communication for customer service and support staff. These headphones are built with features to enhance voice clarity, often incorporating noise-canceling technology to filter out background sounds. This makes it easier for agents to focus on calls, even in bustling office environments. They also typically include padded ear cushions and adjustable headbands to provide comfort during long shifts. With built-in microphones, usually on flexible booms, call center headphones ensure that employees are heard clearly by customers.